Hi everyone, Spring is finally here and you can actually feel the difference outside. Not too hot, not too cold. As you know ebay changed their feedback system in February. Ebay’s new feedback system had a lot of people worrying about their good feedback ratings. So far, nothing major has changed. But I have noticed a lot of easier transactions lately. I am not really that worried about the rule that; sellers won’t be able to leave negative feedback for the buyers. All though this rule won’t go into effect until May.
If you are a good seller, don’t let this new rule bother you. After all, the buyer is the one taking the big chance. As ebay puts it, the buyer is sending money to a stranger. I back this up totally. The idea that buyers can leave negative and neutrals, but the sellers can’t is a great idea. It will really let the great sellers shine.
There are a lot of bogus sellers out there that leave retaliatory negatives. There are less buyers that do so. Sellers will reap the benefits of buyers that are suspended for bad behavior or trading practices. All negative and neutral feedback that suspended ebay members left for other users will be automatically removed. I love this idea. Too bad it won’t take place until May/June. But it’s worth the wait.
Everything I preach about having great customer service will really help you in the new ebay feedback system. Sellers that have great customer service and drive repeat customers are now rewarded. Instead of only receiving 1 total transaction on your score rating for repeat customers; you will be rewarded with each transaction from the same person. So your feedback is greatly affected in a good way when you drive repeat customers to your auctions/store. I love this new change also. Good sellers are usually the ones that drive repeat customers. There is a reason for it. Now we are rewarded for it.
Buyers will have a chance to leave honest opinions about their experience with the transaction. In the past buyers were scared to leave an honest opinion about the transaction in fear of receiving the all mighty retaliatory negative feedback. Now the sellers can’t leave a negative or neutral feedback at all. All buyers will be able to tell the good sellers from the bad. And the great sellers will reap all the benefits, as the buyer will more often buy from a seller with a better feedback rating. I know my customer service is good enough to go up against this new rule, so I am not going to worry about it. This rule won’t take effect until May. In the long run, buyers will more likely buy more, so the sellers will make more.
Plus, the big change of buyers not being able to leave a feedback until at least three days have gone by. This is another great rule change. New buyers not familiar with the ebay system; are notorious for leaving a negative feedback if you don’t reply to them in the first hour. I love this new rule.
I like all the new feedback changes. It is already affecting my ebay business in a positive way. Anyone not happy with the new ebay feedback system should step back and take another look at your customer service. That’s what it is all about. Be nice to your customers. Always answer their questions and emails. Above all, always be courteous as; the customer is always right.
Let me know if you have any questions.
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